Eligibility for Returns
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Returns must be initiated within 14 days of receiving your order.
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Items must be in their original condition
Non-Returnable Items
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Items that show signs of wear or damage caused by the customer are not eligible for refunds.
Initiating a Return
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Contact [email protected] to request a return authorization.
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Include your order number, a brief description of the issue, and photos if applicable.
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Once approved, we will provide you with a return shipping label and detailed instructions.
Return Shipping
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For defective or incorrect items, we will cover the cost of return shipping.
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For other returns, the cost of return shipping will be deducted from your refund.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the status of your refund.
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Approved refunds will be processed within 5-7 business days to your original payment method.
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Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
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If you need a different size, color, or product, we recommend initiating a return and placing a new order for the desired item.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately at [email protected] with your order details and photos of the issue. We will make it right by offering a replacement, exchange, or refund.